Manual Mode

What is Manual Mode?

Manual Mode is a mode of the Generic Connector that allows operators to synchronize data between their application and Zyllem via file upload or by executing the actions through the Zyllem web portal.

When to Use Mode

Manual Mode can be an alternative way for operators to connect with Zyllem if integration via HTTP Mode is not possible.


Since synchronization of data is done manually, updates cannot be done in real-time. Nevertheless, if you upload a file, you can specify the timestamps of when the actions were actually completed.

Artifact Support

In Manual Mode, synchronization can be done in two ways: via File Upload or via Manual Action. See table below.

File UploadManual Action
Bulk execution Perform actions on an unlimited number of segmentsPerform actions on at most 200 segments at a time
Artifact support Supports text-based artifacts only (e.g., text fields, COD)Supports all types of artifacts (upload photos, register signatures, etc.).
Timestamp Specify the date & time of the action executionDate & time of execution is based on your activity on the action wizard

How it Works

Below is an overview of the steps you take when executing actions in Manual Mode.


How Manual Mode Works. Image for illustration purposes only.

The grey boxes (above) represent the 4 tabs on the Generic Connector page (below).



Don't see Created and Cancelled tabs?

If you are using HTTP Mode or have enabled auto-acknowledgement, you will only see the Active tab and Closed tab.

TabDescriptionSteps Required from User
CreatedItems that were booked and assigned to this operator.1. Download
2. Acknowledge
ActiveItems that have been acknowledged and are ready to be actioned.3. Upload File (Bulk Actions)
CancelledItems that have been cancelled (via the Items page and via the file upload)No action required
ClosedItems that have reached the end of the process and requires no further action.No action required